By this it can be seen that customer satisfaction (customers satisfaction) influence on the service "Pasti Pas" Pertamina. Untuk memdapatkan sertifikat ini setiap spbu harus di periksa terlebih dahulu mengenai kepatutan standar pelayaan yang di terapkan oleh Pertamina sendiri. Because calculations show that rhitung r (0, 886)> rtabel (0.198), meaning Ha (alternative hypothesis) Ho accepted and rejected. SPBU Pasti Pas ini menggunakan alat-alat yang berkualitas dan menerapkan prosedur monitoring yang sangat ketat untuk menjamin ketepatan dalam takaran.
Based on the statement that if r> 0, then the hypothesis is accepted and positive direction. Based on the findings of the research data, can be obtained by the correlation coefficient (r) of rhitung of 0, 886 were identified at the level of 0.01. Data analysis Pearson correlation coefficients were processed through a computerized statistical software. However, in general there has been no uniformity limitations on the concept of quality servive (servqual). The measurement method is to measure the quality of service of the attributes of each dimension, so that would be obtained value gap is the difference between consumer perceptions of service received by the consumer expectations on the services that will be received. Method used to analyze the quality of service to satisfaction costumer is Servqual method which is the method used to measure the quality of service of the attributes of each dimension, so the value will be gap (the gap) is difference between consumer perceptions of the services that have been received with expectations to be received. Purpose of this study is to determine the quality of services in accordance with Standard Operating Procedures (SOP) minimum service standards Pertamina Pasti Pas gas stations and to determine the degree of influence the quality of services provided Pasti Pas Meureubo gas stations to customer satisfaction.
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